# Refund & Policy

## Your Satisfaction Matters To Us

At Memirova, we take great care in creating personalized keepsakes that hold special meaning.

We understand the importance of receiving a product that meets your expectations, and we are committed to providing a reliable and supportive customer experience.

# Return Window

Customers may request a return within:

**30 Days After Delivery**

To be eligible for a return, please contact our customer support team within 30 days of receiving your order.

# Return Eligibility

Returns may be accepted for products that:

-   Arrive damaged
    
-   Have manufacturing defects
    
-   Are incorrect items received
    
-   Have quality issues caused during production
    

To help us review your request, please provide:

-   Order number
    
-   Description of the issue
    
-   Clear photos or videos showing the problem
    

Our team will review your request and provide assistance as quickly as possible.

# Personalized Product Policy

Because Memirova products are created specifically based on customer-provided customization details, each item is made uniquely for the customer.

For this reason, returns caused by:

-   Incorrect information entered by the customer
    
-   Incorrect names or dates provided by the customer
    
-   Customer-selected customization details
    
-   Personal preference after receiving the correctly made product
    

may not qualify for a refund or replacement.

We strongly recommend carefully reviewing all personalization details before submitting your order.

# Damaged or Incorrect Orders

If your order arrives damaged or there is an issue caused by our production process, please contact us within 30 days of delivery.

Please include:

-   Your order number
    
-   Photos of the product and packaging
    
-   Details describing the issue
    

After review, we will provide an appropriate solution, which may include:

-   Replacement
    
-   Repair assistance
    
-   Refund consideration
    

# Order Cancellation Policy

Because personalized products enter preparation and production shortly after purchase:

## Cancellation Requests:

Orders may be cancelled within:

**48 Hours After Purchase**

After 48 hours, your order may already be in the customization or production process and may no longer be eligible for cancellation.

# Refund Processing

Once a refund has been approved, it will be processed through the original payment method.

Please allow:

**5–7 Business Days**

for the refund to appear in your account, depending on your bank or payment provider.

# Contact Us

If you have questions about returns, refunds, or your order, please contact us:

Email:[info@Memirova.com](mailto:info@Memirova.com)

Phone:+1 9295566566

Business Address:

BABYELEFANT TECHNOLOGIE LIMITED

2525 Arapahoe Ave, Ste E4 #1155  
Boulder, CO 80302  
United States

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> Source: [RememPaws](https://remempaws.com/pages/refund-return-policy)