Refund & Policy

Your Satisfaction Matters To Us

At Memirova, we take great care in creating personalized keepsakes that hold special meaning.

We understand the importance of receiving a product that meets your expectations, and we are committed to providing a reliable and supportive customer experience.

Return Window

Customers may request a return within:

30 Days After Delivery

To be eligible for a return, please contact our customer support team within 30 days of receiving your order.

Return Eligibility

Returns may be accepted for products that:

  • Arrive damaged

  • Have manufacturing defects

  • Are incorrect items received

  • Have quality issues caused during production

To help us review your request, please provide:

  • Order number

  • Description of the issue

  • Clear photos or videos showing the problem

Our team will review your request and provide assistance as quickly as possible.

Personalized Product Policy

Because Memirova products are created specifically based on customer-provided customization details, each item is made uniquely for the customer.

For this reason, returns caused by:

  • Incorrect information entered by the customer

  • Incorrect names or dates provided by the customer

  • Customer-selected customization details

  • Personal preference after receiving the correctly made product

may not qualify for a refund or replacement.

We strongly recommend carefully reviewing all personalization details before submitting your order.

Damaged or Incorrect Orders

If your order arrives damaged or there is an issue caused by our production process, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • Photos of the product and packaging

  • Details describing the issue

After review, we will provide an appropriate solution, which may include:

  • Replacement

  • Repair assistance

  • Refund consideration

Order Cancellation Policy

Because personalized products enter preparation and production shortly after purchase:

Cancellation Requests:

Orders may be cancelled within:

48 Hours After Purchase

After 48 hours, your order may already be in the customization or production process and may no longer be eligible for cancellation.

Refund Processing

Once a refund has been approved, it will be processed through the original payment method.

Please allow:

5–7 Business Days

for the refund to appear in your account, depending on your bank or payment provider.

Contact Us

If you have questions about returns, refunds, or your order, please contact us:

Email:info@Memirova.com

Phone:+1 9295566566

Business Address:

BABYELEFANT TECHNOLOGIE LIMITED

2525 Arapahoe Ave, Ste E4 #1155
Boulder, CO 80302
United States